About Joshua

My name is Joshua Lorenzo. I am a junior at the Washington University in St. Louis studying Computer Science and Mathematics through the McKelvey School of Engineering. I plan on pursuing my interest in Math and Computer Science throughout the 2025-2025 school year. I am hardworking, people-oriented, curious, and easily coachable, and I can bring my diligent work ethic to any profession.

I currently serve as a Shift Supervisor at Starbucks Coffee Company, where I lead teams of 10–20 partners in delivering exceptional customer service. I strive to uphold and enhance Starbucks' mission of creating a welcoming “third place” experience for every guest through teamwork, consistency, and genuine connection.

Work Experiences

Role • Company Details
Shift Supervisor
Starbucks Coffee Company
February 2022 – Present
Saint Louis, MO • New York, NY
  • Led and managed a team of 20 baristas during shifts, ensuring exceptional customer service and adherence to company standards fostering a positive work environment that resulted in a 15% increase in customer satisfaction scores
  • Overseeing inventory management operations to ensure timely and accurate stock replenishment, maintaining responsiveness to customer service standards and enhancing overall operational efficiency
  • Ensured partner safety and well-being by strictly adhering to Starbucks operational policies, including precise cash handling procedures to maintain financial accountability and comprehensive food safety protocols to uphold health standards resulting in a perfect score in health department
Leadership Operations Customer Service
Student Technology Coordinator
Student Technology Services
February 2024 – May 2025
Saint Louis
  • Provided on-site tech support to approximately 20 students weekly, troubleshooting connectivity and computer issues
  • Led workshops and training for 20+ students, enhancing their tech proficiency within the residential community
  • Managed daily operations of computer labs maintaining printer materials, ensuring functionality for over 100 students
  • Assisted over 200 students with technology needs, ensuring smooth transitions during peak freshman move-in
Technology Troubleshooting Customer Service

Education

Washington University in St. Louis

Bachelor of Science – Computer Science and Mathematics

Relevant Coursework: Data Structures and Algorithms, Logic and Discreet Mathematics, Introduction to Computer Science, Matrix Algebra

Contact Information